Terms of service

Website: https://monarch-shop.eu
Last updated: 23.03.2026

1. Scope of Application
These Terms of Service (“Terms”) apply to all contracts concluded between:
Slomax Group s.r.o.
Hlavní 28/20a, 362 63 Dalovice, Czech Republic
Email: info@slomax.eu
(hereinafter referred to as “Seller”, “we”, “us”)
and the customer (hereinafter referred to as “Customer” or “you”)
via the online store at:
https://monarch-shop.eu
These Terms apply to both:
· consumers within the meaning of §13 German Civil Code (BGB)
· entrepreneurs within the meaning of §14 BGB
Separate provisions apply where explicitly stated.

2. Conclusion of Contract
2.1. Product listings in the online store do not constitute a legally binding offer but an invitation to place an order.
2.2. By placing an order, the Customer submits a binding offer to purchase the selected goods.
2.3. The Seller may accept the offer by:
2.3.1. sending an order confirmation email, or
2.3.2. dispatching the goods
2.4. Automatic confirmations of receipt do not constitute acceptance.
2.5. The Seller reserves the right to refuse or cancel orders in particular in the following cases:
2.5.1. obvious pricing or product description errors
2.5.2. incorrect or incomplete customer data
2.5.3. product unavailability
2.5.4. suspected fraudulent activity
2.5.5. payment authorization failure
2.5.6. technical or system errors
2.6. The contract is concluded only upon acceptance by the Seller.

3. Order Process and Technical Steps
3.1. The Customer selects products and places them in the shopping cart.
3.2. Before submitting the order, the Customer can review and correct all entered data.
3.3. By clicking the order button (e.g. “Buy now” / “Jetzt kaufen”), the Customer submits a binding order.
3.4. After submission, the Customer receives an automatic confirmation email.

4. Customer Eligibility
4.1. Customers must have legal capacity to enter into contracts.
4.2. Business customers must provide accurate company details and, where applicable, a valid VAT ID.

5. Prices and VAT
5.1. Prices are displayed in EUR unless otherwise stated.
5.2. Prices for consumers include applicable VAT.
5.3. For intra-EU B2B transactions, VAT may be exempt under the reverse charge mechanism, subject to verification of a valid VAT ID.
5.4. Shipping costs are displayed separately during checkout.
5.5. The Seller reserves the right to correct obvious pricing errors.

6. Payment Methods
6.1. Available payment methods may include:
6.1.1. Credit/Debit Cards
6.1.2. Apple Pay
6.1.3. Google Pay
6.1.4. Shop Pay
6.1.5. other locally available methods
6.2. Payment is due immediately unless otherwise agreed.
6.3. The Seller may restrict payment methods depending on risk assessment.
6.4. The Seller is entitled to cancel orders in case of suspected fraud or failed payment authorization.

7. Delivery
7.1. Delivery is available to selected EU countries.
7.2. Delivery times indicated on the website are estimates.
7.3. Partial deliveries are permitted where reasonable.
7.4. Further details are governed by the separate Shipping Policy.

8. Transfer of Risk
8.1. For consumers, risk passes upon delivery to the Customer.
8.2. For entrepreneurs, risk passes upon handover to the carrier.

9. Retention of Title
The goods remain the property of the Seller until full payment has been received.

10. Subscription Products
10.1. Certain products may be offered as subscription-based purchases.
10.2. Subscription conditions:
10.2.1. automatic renewal (monthly unless stated otherwise)
10.2.2. recurring payment
10.2.3. no trial period
10.2.4. cancellation possible after first completed order
10.3. Discounts may apply to subscriptions.
10.4. Subscription management is available via customer account or support.

11. Product Information
11.1. The Seller offers food products.
11.2. Product information may include:
11.2.1. ingredients
11.2.2. allergens
11.2.3. nutritional values
11.2.4. storage instructions
11.3. Customers must review allergen information before consumption.
11.4. Product images are for illustrative purposes only.
11.5. No guarantees are made regarding specific health outcomes or effects.

12. Availability and Accuracy of Information
12.1. The Seller strives to ensure that product information, prices, and availability are accurate and up to date.
12.2. However, discrepancies may occur due to technical reasons.
12.3. In case of discrepancies:
12.3.1. the information displayed at checkout prevails
12.3.2. the Seller reserves the right to cancel affected orders

13. Warranty
13.1. Statutory warranty rights apply.
13.2. Consumers are entitled to legal warranty rights under EU law.
13.3. Entrepreneurs’ warranty rights may be limited as permitted by law.

14. Liability
14.1. The Seller shall be liable in accordance with the applicable statutory provisions.
14.2. To the extent permitted by applicable law, liability for damages is limited to foreseeable and typical damages arising from the contractual relationship.
14.3. Any further liability is excluded to the extent legally permissible.
14.4. Mandatory statutory provisions, including those relating to liability for intent, gross negligence, injury to life, body or health, and other non-excludable liability, remain unaffected.

15. Consumer Information (Verbraucherinformationen)
15.1. Essential characteristics of goods are described on product pages.
15.2. Contract languages:
15.2.1. German
15.2.2. English
15.2.3. Czech
15.2.4. Polish
15.3. The contract text is not stored after purchase.
15.4. Customers should save order details.

16. Right of Withdrawal
16.1. Right of withdrawal
16.1.1. You have the right to withdraw from this contract within 14 days without giving any reason.
16.1.2. The withdrawal period is 14 days from the day on which you receive the goods.
16.2. Exercise of withdrawal
16.2.1. To exercise the right, you must inform us:
Slomax Group s.r.o.
Hlavní 28/20a
362 63 Dalovice
Czech Republic
Email: info@slomax.eu
16.3. Effects of withdrawal
16.3.1. reimbursement within 14 days
16.3.2. reimbursement via original payment method
16.3.3. Seller may withhold refund until goods are returned
16.4. Return obligations
16.4.1. return within 14 days
16.4.2. Customer bears return costs
16.5. Condition of goods
16.5.1. Customer is liable for diminished value beyond necessary inspection.
16.6. Exclusion of withdrawal applies to:
16.6.1. sealed goods once opened
16.6.2. perishable goods
16.6.3. custom-made goods
16.6.4. digital content after download

17. Model Withdrawal Form
If you wish to withdraw from the contract, you may complete and return this form. The use of this form is not mandatory.

To:
Slomax Group s.r.o.
Hlavní 28/20a
362 63 Dalovice
Czech Republic
Email: info@slomax.eu

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

18. Complaints
Customers may contact:
Email: info@slomax.eu

Include:
order number
description
evidence

19. Consumer Dispute Resolution
19.1. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

20. Applicable Law
20.1.1. The laws of the Czech Republic apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
20.1.2. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

21. Final Provisions
21.1. If any provision of these Terms is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected.
21.2. In place of the invalid or unenforceable provision, the applicable statutory provisions shall apply.
21.3. The same shall apply in the event of any regulatory gap.
21.4. The Customer agrees that their contact data (including email address and, where applicable, phone number) may be used for direct marketing purposes, including remarketing, where legally permitted and subject to applicable consent requirements.

22. Order Limitation & Anti-Abuse
22.1. The Seller reserves the right to limit or refuse orders that:
22.1.1. appear to be placed by resellers without authorization
22.1.2. involve bulk purchasing inconsistent with normal consumer behavior
22.1.3. indicate abusive or fraudulent intent

23. Transparency
23.1. The Seller operates as an independent commercial entity.
23.2. All products are offered directly by the Seller via its online store.
23.3. The Seller ensures that:
23.3.1. prices displayed match checkout prices
23.3.2. availability is regularly updated
23.3.3. no misleading claims are made

24. Communication & Notices
24.1. Communication between Seller and Customer may occur electronically.
24.2. The Customer must ensure that the provided email address is valid.

25. No Guarantee of Continuous Availability
25.1. The Seller does not guarantee uninterrupted availability of the website.
25.2. Temporary outages may occur due to maintenance or technical issues.