Everything you need to know

Frequently asked questions

Orders

How do I place an order?

Add items to your cart, go to checkout, enter your shipping details, choose a delivery method, and complete payment.

Can I change or cancel my order?

Contact us as soon as possible after placing the order; changes or cancellations depend on whether the order has already been processed or shipped.

I didn’t receive an order confirmation — what should I do?

Check your spam/junk folder and verify the email address used at checkout; if you still can’t find it, contact us and we’ll help you confirm the order details.

Can I edit my shipping address after ordering?

Contact us immediately; we can update the address only if the order hasn’t been shipped or handed over to the carrier yet.

Shipping & Delivery

Do you ship internationally?

We ship to selected countries; available destinations and shipping options are shown at checkout.

How much does shipping cost?

Shipping fees (and any free‑shipping eligibility) are calculated and displayed at checkout before you pay.

How long does delivery take?

Delivery time depends on your destination and the carrier option selected at checkout.

How can I track my order?

If tracking is available, you’ll receive a shipping/fulfillment email with a tracking link or number after your order is dispatched. Use "Track Your Order" on site.

What if my package is delayed or lost?

Contact us with your order number; we’ll check the tracking status and advise on the next steps available.

Payments

What payment methods do you accept?

Available payment methods depend on your country and are shown at checkout.

Is my payment information secure?

Payments are processed through Shopify’s checkout and payment providers; we don’t receive or store your full card details.

Returns & Refunds

What is your return policy?

We accept returns of unopened products within 14 days of delivery; opened packages can’t be returned for food safety reasons.

How do I start a return?

Contact us first to initiate a return and receive instructions.

When will I receive my refund?

Refund timing depends on when the return is received and processed, and on your payment method/provider.

What if an item arrives damaged or incorrect?

Contact us and include your order number plus photos of the item and packaging so we can review and advise next steps.

Products

Where can I find product details and ingredients?

Product details are listed on each product page.

Are your products suitable for special diets or allergies?

Please check the product page and packaging information; if you have allergies or dietary requirements, contact us before ordering.

Account & Support

Do I need an account to order?

You can usually checkout as a guest unless the store requires an account at checkout.

How do I use a discount code?

Enter your code in the “Discount code” field at checkout and apply it before completing payment.

How can I contact customer support?

Use the Contact page or email us, and include your order number if you have one.